IT Assistant Scope

What will you do?

• Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.

• Develop technical skills and knowledge and build awareness of industry developments.

• Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use.

• Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and stakeholder Units (Programme, Logistics, Administration, Finance, Procurement).

• Perform basic beta testing and support the roll out of new versions of centrally supported systems to ensure software is operational for WFP staff.

• Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems.

• With direction from senior colleagues, collate information to be included in standard material such as training

documentation and web content, to contribute to the availability of information about services and products.

• Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

• Respond to queries from users, understanding and resolving issues, providing advice and ensuring Technology (TEC) policies, procedures, systems and tools are correctly applied to support them.

• Support the capability building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in TEC.

• Receive lists of potential mobile money beneficiaries from DAS Lead or alternate, review, compare and validate names from SCOPE against those from the Mobile Network Operator.

• Accept responsibility for all Scope equipment under custody, ensuring its functionality and accountability;

• Document all equipment loans to Partners and Traders in accordance with corporate standards (SOP);

• Ensure that any faulty equipment is being processed for repair as soon as the fault is discovered;

• Support Partners with Point-Of-Sale (POS) devices by providing training to Traders, Cooperating Partners and other

Partner Humanitarian Agencies;

• Closely follow-up with Global Scope Service Desk on all ICT issues and in collaboration with the dedicated ICT Officer - Operations;

• Ensure that all technical information is shared timely to all team members.

• Perform other ICT related duties as assigned.

Do you meet the minimum requirements?

Education:

Completion of secondary school education or Bachelor/Diploma in Information technology

Experience: At least four (4) year experience with Secondary Certificate or 2 years of relevant experience with Bachelor or Diploma Certificate.

Language: 

Fluency in oral and written communication in English and Somali.

Are you competent for this job? Do you have?

• Ability to work independently on analytical and technical matters with minimum supervision.

• Strong organizational skills and ability to deliver timely high-quality deliverables.

• Strong communication and collaboration skills.

• Basic computer skills

• Knowledge on Microsoft packages such as word, excel and PPT.

• Strong analytical and report writing skills in English.

• Proficiency in Microsoft Suite (MS Excel, MS Word, MS PowerPoint, etc)